FAQ

  • Who organizes SocialWest?

    SocialWest was created by Mike Morrison, you can find him on Twitter at @mikesbloggity or check out his blog called Mike’s Bloggity Blog. If you’d like to get in touch with him, send him an email at mike@socialwest.ca.

  • What should I bring?

    Please bring your confirmation (either on your phone or printed), and your ID. We also recommend you bring something to take notes with, your business cards, and a water bottle and/or coffee mug.

  • How do I get to Eau Claire Market?

    Eau Claire Market is located in downtown Calgary - click here to view a map. It’s accessible and centrally located venue, that features underground parking directly in the building. It’s also right on the famous Calgary bike paths and a short walk from Calgary Transit.

  • Aren't they tearing down Eau Claire Market?

    Yes, but not before SocialWest 2020!

  • Do you offer refunds?

    If you are unable to attend, SocialWest tickets may be transferred to another person (with a $25 + GST administration fee), using the process described below. Alternately, you may request a partial refund by emailing info@socialwest.ca Ticket cancellations occurring on or before December 31, 2019 will be refunded, less a $40 administrative fee. Cancellations occurring between January 1, 2020 to March 31, 2020 will be refunded 80%. Cancellations occurring between April 1, 2020 to May 8th, 2020 will be refunded 50%.
    Note: No refunds for SocialWest 2020 tickets will be given after May 8th, 2020.

  • Can I transfer my ticket to someone else?

    Tickets can be transferred to another person (with a $25 + GST administration fee) by clicking "View and manage your order online"  on your original ticket order.
    Note: No ticket transfers can be accepted after May 22nd, 2020.

  • Where can I view the schedule of events?

    We are currently building the schedule and will release in the months before SocialWest. It will be posted online and in our App as soon as it becomes available.

  • Can I volunteer for SocialWest?

    SocialWest does offer limited volunteer opportunities. Please email info@socialwest.ca for more information.

  • Will there be refreshments provided or available for purchase?

    Our awesome food and beverage sponsors will have complimentary drinks and snacks available throughout the day. We ask that you bring your own water bottle and/or coffee mug to help us reduce our environmental impact. Eau Claire Market offers visitors shops, restaurants, bars and cinemas.

  • Can I purchase a ticket at the door?

    Sorry, we do not sell tickets at the door.

  • I'm not a professional social media or digital marketer. Is SocialWest still right for me?

    Absolutely -- SocialWest is for anyone using social or digital marketing to do better business. Most of our attendees are professionals who use these tactics as a part of a larger marketing program because they own their own business or work within small departments. All of our speakers are there to teach, not just talk, so you'll receive valuable instruction and have a chance to ask your questions. Plus, SocialWest offers three different sessions for every hour so you can pick which is the best fit for your skill level and/or skill area that needs improvement. If you're having a hard time deciding which session is a better fit for you, you can find our team in the lobby/check-in desk and we'll be happy to help!

  • What does my SocialWest ticket include?

    Your SocialWest ticket includes two days of instruction, and the two after party events. When you arrive, you'll receive your lanyard and a welcome package. Throughout each day, you'll also receive complimentary snacks and beverages from our incredible sponsors. Lunch is not included, but can be purchased at an additional cost when you register.

    Your Pre-Event Seminar ticket includes a half-day of expert instruction designed for those with small budgets, fewer staff, and/or limited experience in digital marketing and social media.

    Your Hashtag Award ticket grants you entry to the awards show and SocialWest opening bash, where we'll kick off the conference and celebrate the best of the digital West. Purchase your Hashtag Awards ticket when you register.

  • What are the Terms and Conditions of attending SocialWest?

    As a friendly reminder, when you complete your ticket purchase, you agree to the following terms and conditions:

    SOCIALWEST 2020 CODE OF CONDUCT The SocialWest conference is dedicated to providing a harassment-free conference experience for everyone, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, or religion. We do not tolerate harassment of conference participants in any form. Conference participants violating these rules may be expelled from the conference without a refund at the discretion of the conference organizers.At our sole discretion, and without refund, conference organizers reserve the right to expel from the conference, and any associated events, anyone that we determine is behaving in a manner that could be disruptive to the conference or any other attendee.

    SOCIALWEST 2020 PHOTO/VIDEO RELEASE From time to time, SocialWest uses photographs and videos of conference events in its promotional materials, on its website, and its social media accounts. By virtue of your attendance at SocialWest sessions and events, all conference visitors agree to the use of their likeness in such materials. If you have any questions about this release please email info@socialwest.ca

    LIABILITY SocialWest and Bloggity Inc. will not accept liability for damages of any nature sustained by attendees or accompanying persons, or loss of, or damage to their personal property as a result of the SocialWest or any related events.